Have you ever agreed to something the US client asked without realizing it?
Has the US client ever requested something that was hard or impossible to provide, but you were afraid to disagree?
Did you ever want to ask the client a question, but backed off not knowing how they would take it?
Did you ever wish you knew how to build relationships with Americans to feel confident and comfortable to disagree?
If the answer is yes, this seminar is for you!
We explore how relationship building from the ground up builds the foundation for all kinds of business interactions –from the cordial, friendly discussions to the challenging, tense ones and how to prepare such situations to inspire confidence in the client and your team as well.
Professionals on virtual teams heading meetings or managing global teams with American counterparts. Ideally, participants are team leads or team members interacting very closely on a regular basis with US counterparts discussing project deadlines, analyzing requirements, discussing resource allocation and other project related planning discussions. The techniques delivered in the session will give professionals the confidence to discuss a wide range of matters with the US client in a business-friendly way.
|Business Analyst||Project Lead||Sr. Assoc. Vice President|
|CEO||Risk Analyst||System Analyst|
|Delivery Manager||Senior Software Developer||Team Lead|
|Human Resources Staff||Software Architect||Test Manager|
For ideal outcomes 10-15 participants in a session is recommended.
For groups over 15, several options are available, including:
Role play suggestions:
Presentations: This training can be tailored for those preparing to present virtual demos, or for those going onsite to meet key players and deliver sales presentations. We also will specifically look at how to create convincing presentations, how to structure the time effectively, how to handle questions, how to pose questions to the group, what kind of information to include to convince Americans, how to follow up, and other relevant information. These types of sessions are best conducted with fewer than 5 people at a time.
Phone & Virtual Meetings: Participants will recreate a client meeting based on real-life scenarios.
Face-to-face Meetings: Similar to virtual meetings, but with additional feedback on how to be a good audience member or how to be an active participant (body language, non-verbal and verbal cues), with a focus on listening and group discussion skills.
Analysis of Live Client Meeting: Trainer will attend a real-time client meeting, observing and providing feedback to fine tune future meetings.
Related Training Programs:
"I learned that Americans are not as direct as I thought them to be. I know now some things to avoid saying directly or I have more confidence when to actually be more direct. I especially now know to avoid 'why you' questions and how to word such questions in a better, more friendly way."
Participant at UST Global
"Reporting solutions is more important than reporting problems."
"After taking this training, I learned how to talk about mistakes, and how doing this can help build a relationship to problem solving."
"During the phone role play, you were in another room, listening. You did not see me, but you told me in the debrief that I had bad posture on the phone, and that made my voice weak and unconvincing. I was shocked to get this feedback because I was bending down into the speakerphone. I thought if I bent down the client could hear me better. Now I know I should sit up straight to sound more confident and clear. Thank you."
"I now have more approaches to sharing feedback in status review calls."
"I understand how to include the client into conversation using questions. I also understand why we must have structured meeting agendas, and even prepare questions in advance for difficult situations."